FAQs
Where is the Jolie Duzon Company located?
We are located in the Caribbean on a beautiful island called St.Maarten
How long will my order take?
Most of our pieces ARE MADE TO ORDER so please allow 7 – 21 business days for your order to be made and once complete it will be shipped out between 2-3 days.
*** So bare in mind the maximum days before you receive your order will be estimated at 24 days.***
If your order is in stock it will be shipped within 2-3 business days.
In special cases, it will be stated whether your package will be shipped in a shorter or longer timeframe before you purchase.
For RUSH ORDERS please send us an email with your request BEFORE ordering.
Do you create custom orders?
We do! Please contact us via our contact page or send us an email at jolieduzon@gmail.com for more information.
Do you offer wholesale?
Of course! Please let us know what items you are interested in and send us an email at jolieduzon@gmail.com and we will get back to you.
Are all items made in St. Maarten?
Yes, they are.
Hand made in St. Maarten and Inspired by the islands lifestyle and colors.
Shipping Policy
Do you ship internationally?
Yes, we do. We ship with DHL.
Product care
How do I care for my clutch bag?
The Jolie Duzon printed clutch bags are made from 100% cotton.
Here are some ways you can ensure a long lifespan for your clutch bag.
- Gentle hand wash separately in cold water.
- Avoid strong detergents, hard spinning, and hot or industrial wash.
- Do not bleach.
- Drip dry – do not wring.
- Do not scrub.
- Iron on reverse.
- Store in a dry area
- Store in a dust-bag
Refund policy
Unfortunately we DO NOT offers Refunds, You can return the order for an exchange but it must be within and no later than 14 days of your delivery date (the date the receiver signs for the package). It can be exchanged for a different Size, Style or Color. Returned merchandise must be in the same condition it was given, unworn, unwashed, undamaged and with all original tags attached.
The Customer is responsible for all shipping charges. This includes the cost for returning the package to us and for the new order to be shipped to you. The original shipping cost will not be refunded. Upon receipt of returned goods, Jolie Duzon reserves the right to deny return if the merchandise does not meet policy requirements.
*Please note that we have a limited amount of each design, so in the event that you wish to change your item for a different product that is currently not in-stock you may have to wait between weeks for that item to be restocked.
*Jolie Duzon holds no responsibility for lost or stolen packages that are returned to us. The customer is responsible for any loss or damage of these items.
EXCHANGE PROCESS
To initiate an exchange, you must first ship the package to the address below.
*Please include the commercial invoice and the same value you received with the package.
IMPORTANT: Please ensure to state that the package is a RETURN ITEM and that the country of origin manufactured is St. Maarten. (If this is not stated and there are duty charges for us to receive the return package the CUSTOMER WILL BE RESPONSIBLE FOR THOSE CHARGES)
Once the package is shipped please send an email to jolieduzon@gmail.com with the following information.
- Your order number.
- A copy/photo clearly showing the tracking number and the shipping/postal service that was used.
- State the reason for the return as well as the item/s along with the sizes you wish to Exchange the return for.
*IF YOU SHIP/POST YOUR ORDER ANY LATER THAN 14 DAYS AFTER YOUR DELIVERY DATE WE WILL NOT ACCEPT THE RETURN AND WE WILL NOT HOLD ANY RESPONSIBILITIES FOR THE PACKAGE.
Once your returned package is received and inspected we will send an email to notify you if we have approved or rejected your return for an exchange. If your return is approved we will then go ahead and start processing your new order. Please note that if the item is not in stock it will be Made To Order and our processing time is 7 - 21 business days (Monday- Friday). Once the order is completed we will send you a Paypal invoice with the shipping cost depending on the destination and weight of the package. As soon as payment is made we will ship the order and send you an email with the tracking information.
RETURN ON SALE ITEMS
Any item noted as SALE cannot be returned for an exchange.
All Sale items are Final.
SHIPPING ADDRESS FOR RETURNS
Jolie Duzon
Mangoose road #76
Cay Hill, St. Maarten
Dutch West Indies
LOST/STOLEN PACKAGES
If your tracking information shows that your package was delivered, but you have not received it, please contact Customer Service at jolieduzon@gmail.com .
Note: We do not take responsibility for lost/missing packages that shows successful delivery to the order address.
PRIVACY POLICY
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
BEHAVIORAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at jolieduzon@gmail.com or by mail using the details provided below:
Jolie Duzon